Application Development and Management


From requirement analysis to deployment and rollout, we offer accessible end-to-end application development and management solutions. Our advanced and established service delivery framework measures our processes to enable us to provide predictable, low-risk, high-quality development and maintenance services.
Our services span the following application life-cycle stages:

  • Application Development – Providing end-to-end application development from requirement analysis to deployment and rollout which may be custom-made or a commercial-off-the-shelf (COTS) based product.
  • Application Maintenance – Bringing a change or improving software to meet new business demands in the post-rollout phase of an application.
  • Application Support – Supplying first, second, third line and on-call support.
  • Application Integration, Migration or Transformation – Substituting, migrating and integrating legacy or custom-made systems with COTS products.
  • Application Management – All software engineering activities listed above is cut across by the application management layer. As per the agreed scope we take complete ownership of the outsourced suite of applications and manage the support. This usually involves transition management, project management, proactive risk and scope change management, quality management, service level agreement (SLA) management etc.

Application service management

We have deep understanding of various telecom domains and expertise in handling the entire range of life-cycle and in-life services. It is crucial for Communications Service Providers to have applications up and running for carrying out business functions efficiently. Domain experts support and maintain the applications to ensure continuous availability and good health to increase the overall reliability, accessibility, performance and effectiveness of applications. We maintain a highly optimized onsite-offshore team strength which is Information Technology Infrastructure Library (ITIL), Project Management Professional (PMP) and Prince2 certified and believe in journey-based co-location. Our teams follow our philosophy for constant service progress. Our end-to-end Service Wrap teams bring in business focus and make certain that all initiatives are well aligned to customer objectives delivering operational and cost benefits. Our Application Service Management services include:

  • Life-Cycle services
    1. Software quality assurance
    2. Configuration management
    3. Build management
    4. Development support
    5. Implementation and migration
    6. Environment management
    7. Database and operating system administration
    8. Integration management
    9. Acceptance into service
    10. Performance modeling
    11. Security testing
  • In-Life Services
    1. Proactive monitoring
    2. 1st, 2nd and 3rd Line Support
    3. Service management
    4. Performance and capacity monitoring
    5. Post implementation testing
    6. Customer dissatisfaction
    7. Data migration and system closure
    8. Deployment management
    9. Performance modeling
    10. Security testing

Our Certifications